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For Fresh Ginger: All sales are final. If Fresh Ginger shipments are delivered to non-temperature controlled environments, please understand that this may affect the quality of the product. The Ginger you ordered is alive and does not hold up well in temperatures below 50F. After receiving confirmation of delivery with a tracking number, we recommend planning to receive your package in a timely manner.
For Cocoa Mixes & Tea Blends: We do not offer returns. If you find issues with our products please email us via the contact page of our website, include your order number, a description of the issue you are having and photos. We are happy to work with to resolve any issue as best we can.